Privacy Policy
Last Updated: July 23, 2026
At Xola Cloud (“we,” “our,” or “us”), operating via xolacloud.com, we respect your privacy and are committed to protecting the personal information of our business clients (“Tenants”), their staff, and end customers.
This Privacy Policy outlines how we collect, use, store, and safeguard data processed across our multi-tenant cloud POS, ERP system, kitchen display systems (KDS), and online ordering platforms.
1. Multi-Tenant Data Isolation
Xola Cloud runs on a multi-tenant platform architecture. Each restaurant, café, or franchise tenant operates within its own logically isolated database container.
- Your sales, inventory recipes, customer details, and staff shifts are strictly isolated.
- No other merchant tenant on Xola Cloud can access or view your business records.
2. Information We Collect
A. Information You Provide
When registering for an account or subscribing to Xola Cloud, we collect account details (business name, owner name, phone number, email address, physical location, and billing credentials).
B. Business & Operations Data
To deliver our POS & ERP services, we process data uploaded by you, including menu items, ingredient costs, inventory levels, supplier invoices, shift schedules, and employee roles.
C. End-Customer Data
When taking dine-in, delivery, or online takeaway orders, we process customer names, phone numbers, delivery addresses, transaction histories, and loyalty points on behalf of the Tenant.
3. How We Use Your Data
We process data for the following purposes:
- Providing and synchronizing real-time POS, ERP, KDS, and online orders.
- Processing transactions securely via integrated third-party payment gateways.
- Generating sales, inventory, tax, and multi-branch analytics reports for account administrators.
- Providing ongoing technical support, software updates, and platform maintenance.
4. Data Security & Retention
We implement strict administrative, physical, and technical controls (TLS encryption for data in transit and AES encryption at rest) to safeguard stored data. We store data as long as your account remains active or as required by statutory accounting laws.
5. Contact Us
For questions regarding this Privacy Policy or your data, reach out to us at:
Xola Cloud Support
Email: info@xolacloud.com
Phone: +977 9763681795